No Response to Commands

Questions about our IOT solution and products. This includes QK-Gxx series and QK-Wxx series products
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rhclinton
Posts: 6
Joined: Sat Mar 26, 2016 8:56 pm

No Response to Commands

Post by rhclinton »

I am sure that no one else can be having this problem so I must be doing something wrong. I have two mobile phones – call them A and B. Originally A was registered as the main number. I sent the command to register B; When I sent a WHORED command from A I got a response showing that B was registered (along with two other numbers I had registered). However when I sent any command from B (WHOACTIVE, DKY1) I got no response at all, nor was there any response to commands sent from one of the other numbers. I then registered B as the main number and registered A as Phone 3. Now the results were reversed, i.e., I got responses from B but none from A. a WHORED command sent from B elicits a response showing A registered as Phone 3. It appears that commands from any registered number other than the main number are ignored.
These tests were run from a GK022 recently purchased, i.e., with the latest firmware. However I get similar results when sending commands to an earlier model, purchased about 9 months ago.

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admin
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Re: No Response to Commands

Post by admin »

Thank you for your information. It looks like the problem is coming from the improper mobile number format. We know different operator may use different SIM number format.
For example, your number is 07896659xxx, at the operator side your number could be saved as: 07896659xxx or 00447896659xxx or +447896659xxx. For security reason, these three numbers are different for QK-G021. So only one of them can work.
The best way to know which format the operator used is using your SIM send a SMS to another user and check his message list(better don't use smart phone, as these smart phone maybe change the number format automatically). This issue has been discussed in our forum couple of times and the issues are all solved by the above way.
Good luck and keep us updated.

rhclinton
Posts: 6
Joined: Sat Mar 26, 2016 8:56 pm

Re: No Response to Commands

Post by rhclinton »

I have changed the registered phone numbers to the +44... format and now commands
are correctly executed. Perhaps the Application Note could be amended to describe
this requirement.

Robert

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admin
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Re: No Response to Commands

Post by admin »

Thanks for your suggestion


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Re: No Response to Commands

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